Legal

Refund Policy

Effective date: [Effective date — REPLACE]. Template. Your actual refund terms must match what is stated at the SuperProfile checkout and in the delivered documentation — do not let them contradict each other.

1. Digital product

SoloLedge is a digital product delivered as a downloadable source-code package. Because the full product is accessible immediately on delivery, refunds are limited as set out below.

2. When a refund may be available

[Set your policy. Example wording:] If you have not downloaded the package and request a refund within [X] days of purchase, we will refund in full. If a genuine, reproducible defect prevents the product from being deployed as documented and we cannot resolve it within your support window, you may request a refund of the purchase price.

3. When a refund is not available

• After the package has been downloaded, except in the defect case above.
• Because you changed your mind, lack the technical setup described on the sales page and documentation, or do not want to create the required third-party accounts.
• For problems caused by third-party services (Supabase, your host), your own modifications, or your infrastructure.
• After [X] days from purchase.

4. How to request

Email support@jsinnovation.in from the address used to purchase, with your order reference and the reason. We aim to respond within [X] business days. Approved refunds are issued to the original payment method by SuperProfile and may take several days to appear.

5. Statutory rights

This policy does not limit any non-waivable rights you have under applicable consumer law. [Confirm the correct statutory-rights wording for your jurisdiction with a professional.]